01Find an answer fast
Search our knowledge base or browse categories below. Most common questions are answered in under a minute.
02Browse by category
Pick the area you need help with — each section links to product-specific support and documentation.
SaaS Products
Help with PowerGow CRM, WaSaaS, GowCard, Bioteralonline, MabuniThinkTank, Gowpon, and GowPlace.
Professional Services
Support for AmericanLLC, PowerGow Agency, GooTeck, and GowPartner engagements.
Billing & Refunds
Subscription, invoice, payment method, and refund-related questions.
Account & Access
Login, password reset, team management, and access permissions.
Privacy & Security
Data, GDPR, cookies, and how we protect your information.
Contact Support
Can't find your answer? Get in touch with our team directly.
03Frequently asked questions
Quick answers to the questions we hear most often. Tap any question to expand.
What is American Global Solutions?
American Global Solutions LLC is a US-registered technology group operating across North America, Europe, and Latin America. We build SaaS products and deliver professional services for businesses serving English- and Spanish-speaking markets.
Where can I find documentation for a specific product?
Each product has its own dedicated domain with documentation and support resources. Visit the Products page to find the right product, then follow the link to its site.
How do I update my billing information?
Billing is handled within each product's dashboard. Log in to the relevant product and visit the Billing section. If you need help locating it or making changes, email contact@americanglobalsolutions.com.
Can I get a refund on my subscription?
Refund eligibility depends on the product and the timing of your request. See our Refund Policy for full details, or contact us to discuss your specific case.
I forgot my password. What should I do?
Use the "Forgot password" link on the login page of the product you're trying to access. A reset link will be sent to your registered email. If you don't receive it within a few minutes, check your spam folder or contact our support team.
Do you offer support in Spanish?
Yes. Our team supports both English and Spanish across all our products and services. You can write to us in either language.
How do I become a partner or affiliate?
We run our partner network through GowPartner. Visit the Services page to learn more, or get in touch through the contact form.
How can I report a security issue?
If you've discovered a security vulnerability in any of our products, please email contact@americanglobalsolutions.com with the details. We take security reports seriously and respond promptly.
04Still need help?
Our support team responds to every message within one business day. Reach out and we'll get you sorted.
Talk to a real person
Open a support request and we'll route it to the right team for your product or service.